Products
TrakEnterprise®
TrakEnterprise uses SQL Server for the database. Clients can run from each user's workstation, or all users can use a common Citrix client, and all of it inside your company's firewall. Case management tools are readily accessible on the Dashboard, making them easier to use. Key performance indicators on each case manager's Dashboard provide immediate feedback about case load and tasks.
| TrakEnterprise Screen Shots — Click on picture for larger view. | ||
|
|
|
| Dashboard—Key performance indicators show case managers how their cases are distributed by type, division, issues, and days open. Case Lists and Alerts make managing cases easy. | Main Screen—All the essential information about a case appears on the Main Screen and each of the tabs provides more details. | |
Contact Devesys for a demo and a special upgrade price from older versions of TE: sales@devesys.com; ph: 608/223-1311 extension 206.
TrakWeb™
This browser-based case tracking system serves large groups of users, or organizations with users in widely scattered locations—all on your own hardware and within your corporate firewall. Using ASP.NET technology, the application resides on a server and accesses the SQL Server database to display data via web pages on users' workstations. As a result, only one installed application needs to be maintained and updated, which simplifies support issues for IT. Another advantage is the ability to support large numbers of users while providing fast response times. A convenient Dashboard serves as each user's control center for the application. Various access privileges can be assigned to each user, depending on need.
| TrakWeb Screen Shots — Click on picture for larger view. | ||
|
|
|
| Dashboard—Take control of your day with the Dashboard. Use the case lists to manage open cases and move them forward. | Main Screen—The Main Page displays all the important information about each case in a single place. Further details are available with a click of the mouse. | |
Contact Devesys for a demo:
sales@devesys.com; ph: 608/223-1311 extension 206.
Top of Page
TrakBasic®
Adapted from TrakEnterprise, TrakBasic simplifies the work of solo and intermittent ethics officers in smaller companies. Frequently, they combine these duties with other related tasks and only work occasionally on compliance cases. TrakBasic stores the data and presents it in a readily accessible form every time the user needs to access it. TrakBasic generates the same board-quality reports as TrakEnterprise, so smaller companies can have the same tools for measuring compliance as the Fortune 500 companies.
For Screen Shots, see TrakEnterprise.
Contact Devesys for a demo:
sales@devesys.com; ph: 608/223-1311 extension 206.
Top of Page
Optional Services
Although our products have built-in flexibility to adapt them to the needs of many industries and corporate cultures, they are extensible as well.
Optional features include:
- Data lookup into other HR and other databases, to save time and improve accuracy when adding information on individuals involved in a case.
- In-place encryption of sensitive content such as names, employee IDs, narrative and other non-statistical data. We use industry-standard native SQL 2005 column-level encryption techniques. Network layer encryption can be managed by your own IT staff.
- Import tools for all the major helplines. Many companies use an external helpline. We have optional import tools for them and will develop others on request.
- Migration of existing data. Often, companies have kept their records in Access or Excel files and want to migrate them into TrakWeb or TrakEnterprise so they can continue to use that data. We are always willing to provide this optional service to make the transition as smooth as possible.
- On-Site Training. We provide an online training session for all users at no charge, but optional on-site training is also available.
On request, we can develop additional features tailored to your needs.
Top of Page
Maintenance & Support
Devesys takes great pride in its reputation for outstanding and responsive customer service. We have never stopped supporting any product we have ever sold. Whenever you have a problem, you can call or email Devesys and talk to a live person during our regular business hours. We attempt to diagnose and resolve your problem as rapidly as possible. Often, we use webconferencing so we can see what you're experiencing and discuss it with you. Depending on what the underlying problem is, resolution could take a few hours or a few days, but all our customers know from experience that they will receive the help they need in a timely manner.
We provide a Software Maintenance Agreement (SMA) for one year at no extra charge when you purchase a license to use our products. After that, you may purchase the SMA annually. Among the benefits of an SMA are:
- Unlimited technical support calls
- Priority response
- Free bug fixes and maintenance upgrades within each major version
- Flat rate for technical support for the entire year
Frequency of maintenance upgrades is irregular. We release them as necessary, and they are always optional. Major version upgrades tend to occur about once a year. Updates are simple to implement. We provide scripts and installers to make the process as rapid and easy as possible for your technical staff.
Major upgrades, such as moving from TrakEnterprise 5 to 6 are not included in the SMA. Implementing them is at your option, and they are charged separately.
EAS/EOA Users
Now is the time to upgrade to a current version! TrakEnterprise and TrakBasic can free you from the limitations of this earlier product.
Compare EAS/EOA with TrakEnterprise
Contact Devesys for a demo:
sales@devesys.com; ph: 608/223-1311 extension 206.
Top of Page